FAQ's

 


How long will my order take to make?

 Orders are handmade upon receipt of the order unless listed on the ready made collection page  .

  Check my current production time line page for up to date information

General Production quidelines   are below

standard orders  5 to 10 business  days depending on the design ( refer to individual product listing ) , customised may take a few days longer if materials need to be ordered in 

Please note during Spring racing carnival and lead up to Melbourne cup (September through to early November ) this may be longer depending on order levels 

custom made design 2-4 weeks dependant on details of the order

 

My event is sooner than your usual order time, can you help me?

A rush order may be possible depending  on time of year and current order commitments. please email  me including your postcode ,contact  telephone number ,  the design , colour and  the date of your event to julie@sassymillinery.com.au


 MELBOURNE CUP CARNIVAL

Please note in the lead up to spring racing carnival week (Derby Day / Melbourne Cup / Oakes day / Stakes day ) the earlier you get your order in the better . Mid september to mid october is the busiest time of year for receipt  of orders . Many of the materials used are imported from as far away as the Uk , these cannot be ordered in quickly at the very last minute. 

 I can rarely do rush orders during october , please order as early as possible to avoid disappointment.

Can you do small  changes to  a design or in different colours than shown ? 

Yes , I'm happy to accommodate special requests where possible , many of the design can be made in other colours , combinations of colours or can have a colour accent added to complement your outfit (dependant  on material availability )

Please email to discuss changes to a design  or special colour requests at julie@sassymillinery.com.au 

Please give  the style  number and  details of the changes you require, when you need  the item for  and your delivery postcode.

where are you located , do you have a retail store I can visit ?

After many years in Sydney , Sassy millinery has recently relocated to the beautiful Central Coast NSW  . I do not have a store or showroom for you to visit, my designs are only available  online.

Our Refund  Policy 

Please note we do not refund on orders if you  simply change your mind . if in  doubt with style or colours etc  please email us your questions prior to ordering .

How do the hats and headpieces stay on my head?

Hats are secured to your head by a hair comb and thin elastic that tucks under your hair

Some of the head pieces and Fascinators come on a thin  ribbon covered metal headband, suitable for all head sizes and sometimes a small comb also . others are available on either a comb  or a headband , depending on the design .

 bobby pins can also be used to anchor the piece in place over the headband for larger / heavier pieces and over the hat elastic on hats .

Do you need to know my head measurement when ordering  ?

No , we do not require your head measurement , all headpieces and hats are one size fits all

 

What does 'hand Blocked' actually mean?

Blocking is the first  stage in the process used by milliners to shape a hat or headpiece .We use a wooden hat block to do this. .Hat blocks themselves are beautiful handcrafted sculpture like pieces made by master craftsmen , and can often be beautiful pieces of art in their own right. The raw materials are placed  over these wooden  blocks to create the basic shape  . Using  steam and water, the material can be  stretched , draped and  often  manipulated  until the desired shape is achieved . Once dry or 'set' the shape is removed from the block to be worked on further to create the finished hat or headpiece .

 

Custom made  designs

If you wish to have a hat or headpiece custom made please  email me  at julie@sassymillinery.com.au

Average production is 2-4 weeks .

Please give as much information as you can ( list a couple of my designs you like, any dislikes or likes ,  colours  ,  details you would like included etc ,  photos of your outfit is also helpful )  and when its required by.   If you have no idea  of what you want and are very open to suggestions please also let me know .  Please note i do not reproduce other milliners work , if you like their designs i suggest you contact the original maker .  

Please note during peak periods it may take  me a few days to get back to you