How long will my order take to make?
Orders are handmade upon receipt of the order unless listed on the ready made collection page .
Check my current production time line page for up to date information
General Production quidelines are below
standard orders 5 to 10 business days depending on the design ( refer to individual product listing ) , customised may take a few days longer if materials need to be ordered in
Please note during Spring racing carnival and lead up to Melbourne cup (September through to early November ) this may be longer depending on order levels
custom made design 2-4 weeks dependant on details of the order
My event is sooner than your usual order time, can you help me?
A rush order may be possible depending on time of year and current order commitments. please email me including your postcode ,contact telephone number , the design , colour and the date of your event to email@example.com
MELBOURNE CUP CARNIVAL
Please note in the lead up to spring racing carnival week (Derby Day / Melbourne Cup / Oakes day / Stakes day ) the earlier you get your order in the better . Mid september to mid october is the busiest time of year for receipt of orders . Many of the materials used are imported from as far away as the Uk , these cannot be ordered in quickly at the very last minute.
I can rarely do rush orders during october , please order as early as possible to avoid disappointment.
Can you do small changes to a design or in different colours than shown ?
Yes , I'm happy to accommodate special requests where possible , many of the design can be made in other colours , combinations of colours or can have a colour accent added to complement your outfit (dependant on material availability )
Please email to discuss changes to a design or special colour requests at firstname.lastname@example.org
Please give the style number and details of the changes you require, when you need the item for and your delivery postcode.
where are you located , do you have a retail store I can visit ?
After many years in Sydney , Sassy millinery has recently relocated to the beautiful Central Coast NSW . I do not have a store or showroom for you to visit, my designs are only available online.
Our Refund Policy
Please note we do not refund on orders if you simply change your mind . if in doubt with style or colours etc please email us your questions prior to ordering .
How do the hats and headpieces stay on my head?
Hats are secured to your head by a hair comb and thin elastic that tucks under your hair
Some of the head pieces and Fascinators come on a thin ribbon covered metal headband, suitable for all head sizes and sometimes a small comb also . others are available on either a comb or a headband , depending on the design .
bobby pins can also be used to anchor the piece in place over the headband for larger / heavier pieces and over the hat elastic on hats .
Do you need to know my head measurement when ordering ?
No , we do not require your head measurement , all headpieces and hats are one size fits all
What does 'hand Blocked' actually mean?
Blocking is the first stage in the process used by milliners to shape a hat or headpiece .We use a wooden hat block to do this. .Hat blocks themselves are beautiful handcrafted sculpture like pieces made by master craftsmen , and can often be beautiful pieces of art in their own right. The raw materials are placed over these wooden blocks to create the basic shape . Using steam and water, the material can be stretched , draped and often manipulated until the desired shape is achieved . Once dry or 'set' the shape is removed from the block to be worked on further to create the finished hat or headpiece .
Custom made designs
If you wish to have a hat or headpiece custom made please email me at email@example.com
Average production is 2-4 weeks .
Please give as much information as you can ( list a couple of my designs you like, any dislikes or likes , colours , details you would like included etc , photos of your outfit is also helpful ) and when its required by. If you have no idea of what you want and are very open to suggestions please also let me know . Please note i do not reproduce other milliners work , if you like their designs i suggest you contact the original maker .
Please note during peak periods it may take me a few days to get back to you