FAQ's

 


How long will my order take to make?

 Orders are handmade upon receipt of the order unless listed on the ready made collection page  .

  Check my current production time line page for up to date information

General Production quidelines   are below

standard orders  5 to 10 business  days depending on the design ( refer to individual product listing ) , customised may take a few days longer if materials need to be ordered in 

Please note during Spring racing carnival and lead up to Melbourne cup (September through to early November ) this may be longer depending on order levels 

custom made design 2-4 weeks dependant on details of the order

 

My event is sooner than your usual order time, can you help me?

A rush order may be possible depending  on time of year and current order commitments. please email  me including your postcode ,contact  telephone number ,  the design , colour and  the date of your event to julie@sassymillinery.com.au


 MELBOURNE CUP CARNIVAL

Please note in the lead up to spring racing carnival week (Derby Day / Melbourne Cup / Oakes day / Stakes day ) the earlier you get your order in the better . Mid september to mid october is the busiest time of year for receipt  of orders . Many of the materials used are imported from as far away as the Uk , these cannot be ordered in quickly at the very last minute. 

 I can rarely do rush orders during october , please order as early as possible to avoid disappointment.

Can you do small  changes to  a design or in different colours than shown ? 

Yes , I'm happy to accommodate special requests where possible , many of the design can be made in other colours , combinations of colours or can have a colour accent added to complement your outfit (dependant  on material availability )

Please email to discuss changes to a design  or special colour requests at julie@sassymillinery.com.au 

Please give  the style  number and  details of the changes you require, when you need  the item for  and your delivery postcode.

where are you located , do you have a retail store I can visit ?

After many years in Sydney , Sassy millinery has recently relocated to the beautiful Central Coast NSW  . I do not have a store or showroom for you to visit, my designs are only available  online.

Our Refund  Policy 

Please note we do not refund on orders if you  simply change your mind or for issues such as event cancellation , changes to your outfit , weather , postal delays . If you are in  doubt with style or colours etc  please email us your questions prior to ordering .

How do the hats and headpieces stay on my head?

Hats are secured to your head by a hair comb and thin elastic that tucks under your hair

Some of the head pieces and Fascinators come on a thin  ribbon covered metal headband, suitable for all head sizes and sometimes a small comb also . others are available on either a comb  or a headband , depending on the design .

 bobby pins can also be used to anchor the piece in place over the headband for larger / heavier pieces and over the hat elastic on hats .

Do you need to know my head measurement when ordering  ?

No , we do not require your head measurement , all headpieces and hats are one size fits all

 

What does 'hand Blocked' actually mean?

Blocking is the first  stage in the process used by milliners to shape a hat or headpiece .We use a wooden hat block to do this. .Hat blocks themselves are beautiful handcrafted sculpture like pieces made by master craftsmen , and can often be beautiful pieces of art in their own right. The raw materials are placed  over these wooden  blocks to create the basic shape  . Using  steam and water, the material can be  stretched , draped and  often  manipulated  until the desired shape is achieved . Once dry or 'set' the shape is removed from the block to be worked on further to create the finished hat or headpiece .

 

Custom made  designs

If you wish to have a hat or headpiece custom made please  email me  at julie@sassymillinery.com.au

Average production is 2-4 weeks .

Please give as much information as you can ( list a couple of my designs you like, any dislikes or likes ,  colours  ,  details you would like included etc ,  photos of your outfit is also helpful )  and when its required by.   If you have no idea  of what you want and are very open to suggestions please also let me know .  Please note i do not reproduce other milliners work , if you like their designs i suggest you contact the original maker .  

Please note during peak periods it may take  me a few days to get back to you